SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of excellentlydazzling (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://excellentlydazzling.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Australian Dollar (AUD)
British Pound Sterling (£)
Canadian Dollar (CA$)
New Zealand Dollar (NZ$)
US Dollar ($)
over the moon with my order
рекомендую продавца Jiayi Jiaduo Official Store всё классное.
Good customers received my goods
Nice set! Well packaged. Shipped fast and received in under a month. Earrings are very light since stones are plastic. Looks great!
thx
Gorgeous! Seller also sent a pair of pearl earrings. Shipping took around a month
Очень красивый комплект..Рекомендую.
супер
Great set, great design, super fast delivery!
Tal como la foto
très jolie
Подошло отлично, доставка быстрая
The items were intact and even more beautiful than the picture itself
its perfect. thank you store, will buy from you again, though iys not as large as the pic
Jewelry beautiful like always and the delivery very fast, only 2 weeks. Set is perfect and looks amazing ❤️ My favorite shop ❤️
thanks fast shipping
Nice item. Fast delivery. Thanks
Мені дуже сподобався набір, саме такий як на фото. Також, приємний був бонус з кульчиків-перлин. Замовлення прийшло з Китаю в Україну за 21 день. Рекомендую продавця. Дуже Вам дякую!
спасибо, очень красиво, и серьги не тяжёлые, хоть и смотрятся крупно, спасибо за подарочек ,единственный минус камушки не важно приклеены , и лишних много, но в целом за такую цену нормально
Пришло быстро, украшение зделано под серебро, камни как настоящие, упаковоно отлично, модное украшение для женщин. Всем рекомендую шлю свою благодарность продавцу.
Товар понравился, пришел вовремя. Продавец вложил подарок, сережки-гвоздики! Рекомендую!
Beautiful Necklace Set. Very well made. So very sparkly and elegant. I will really enjoy wearing it. Thank you so much!!!
juwelen set zoals op de foto , ziet er heel mooi uit en de verkoper heeft als cadeau een paar parel oorringen bij gestoken ,dank je zeker een aanrader voor zijn prijs.
it's good
Отличный набор. Все качественно сделано. Трек не отслеживается
Looks exactly like the picture. Very pleased. The quality appears to be excellent. Metal seems to be sturdy and durable even the post on the earrings is great. Shipping got to me very quickly. Will be buying from this store again. Only slight minus is there is a little bit of glue visible on the back of a couple of the coloured stones but no one would be able to see this while wearing so it doesn't really make a difference.
son buenos gracias aliexpress
Nice jewelry.
buen articulo y bonito llego bien buenas condiciones recomiendo al supplidor
*****EXCELLENT***** Все соответствует описанию. Плюс продавец вложил небольшой подарочек.
thanx for the gift
очень красивое украшение. Спасибо.
Не получила товар, деньги вернули. Продавец очень контактный, выходит на связь.
Thanks for the gift.
Набор соответствует фото, при свете блестит. Продавцу спасибо за подарок, положил серьги - гвоздики под жемчуг. Ставлю пять звёзд, магазин рекомендую.
it was good
top du top
Супер красиво! Продавец быстро отправил заказ. Спасибо! Покупайте, не пожалеете. Рекомендую.
Быстрая доставка. Изделие очень красивое.
bellissime tutte e due le collane. Mi piacciono, sono contentissima
Большое сасибо! Заказ пришел быстро. хорошо упакован. Очень красивая бижутерия. В подарок положены маленькие сережки- гвоздики в формк жемчужинок. Продавец все время был в контакте.
Conjunto bonito.
Очень красивый комплект. Продавец положил подарочек, серьги гвоздики. Но к Новому году не успел, к сожалению. Заказала 23 ноября пришли 4 января.Но это уже почта России:(
i apretiate
Ürün çok güzel ve kaliteli Kargo kısa zamanda geldi teşekkürler.
nice and a nice gift thanks
Very nice
Упаковано замечательно, дошло великолепно, подарком мама очень довольна - на дне рожденье была красавицей. Спасибо за подарок - он пришелся кстати. У этого продавца будем заказывать еще.
Parure très belle, j'en ai commandé 4 pour les fêtes. très contente, vendeur sérieux
очень красивое,заказывала в серебряном цвете,с красными камнями,белые стразы переливаются очень красиво,смотрится великолепно,в подарок продавец положил серьги гвоздики жемчужные, рекомендую