SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of excellentlydazzling (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://excellentlydazzling.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Australian Dollar (AUD)
British Pound Sterling (£)
Canadian Dollar (CA$)
New Zealand Dollar (NZ$)
US Dollar ($)
заказ пришёл быстро. epacket. красиво как на фото продавца. всем довольна
Выбирала под цвет свадьбы, всё серебристое. С сумкой сочетается безупречно! Довольна, в целости и сохранности, блестит) за эту цену просто превосходно!
Produit identique à la photo, très bien, bonne taille, bien protégé pr l’envoi du colis. Livraison très rapide. je recommande
A++
Divina tal cual la foto
Excellent item good service
chegou em 25 dias, foi entregue perfeitamente,adorei chegou antes do prazo, vendedor atencioso.
Шла посылка долго, но это вина Почты России.Надежно все упаковано, ничего не отломалось. В живую очень красиво смотрится. Бонусом продавец положил браслетик)
Красивый комплект. Правда в колье немного неровно приклеены камни. Доставка быстрая. Продавец положил подарочек, за что ему большое спасибо.
je bien reçu mon colis
idêntica , maravilhosa
chegou tudo... fui taxada porque comprei 12 unidades mas tudo bom
beautiful
Товар потрясающий!!! Корона очень красивая и держится как то сама на голове. Набор шикарный!!! Доставка быстрая. Дошло за 1 месяц с учетом Китайского нового года! Спасибо продавцу! Рекомендую. В подарок невидимки и браслет. Я и моя дочь счастлива!!!
Sunt foarte multumita. Nu ma asteptam sa fie atat de frumoase bijuteriile. Am primit si un mic cadou. Voi comanda din nou. Recomand cu incredere. Multumesc Shosixuan Shosixuan Store.
Все пришло быстро, в подарок положили браслет, и неведимки, посылка отслеживалась , жена довольна, спасибо))
Товар полностью соответсвует изображению. все стразики на месте. упаковано хорошо. положили маленький призент (браслетик). доставка почти месяц(Красноярск заказали 9.02.2019-пришел 02.03.2019) Советую
Очень довольна заказом, заказ пришёл за 20 дней, в подарок положили браслетик
Очень хорошая корона, хорошее качество . Связывалась с продавцом и просила хорошо упаковать - все было сделано !!! Все пришло в коробочке !
igual pero sin brillo ninguno bien embalado.
Beautiful! Highly recommend the shop and their item!
смотриться шикарно советую
muito lindo, chegou muito rápido o meu pedido!!! obrigada vendedor
It's very nice product. I'm satisfied for your quick delivery. Thanks a lot....
very beautiful and store communicated. item arrived sooner than I expected. it's a beautiful piece
набор просто очень красивый, правда отвалилась одна бусенка но это не критично.
все пришло, хорошо замотали, продавец отвечает на сообщения, качеством довольна
Отлично
Absolutely beautiful
only problem is that a rhinestone fell off when I received it.
O conjunto é simplesmente lindo, igual da foto e uma pulseira de brinde.
Buen artículo. No es de plástico, es un material bueno. Espero que con el tiempo no se ponga negro ya iré escribiendo. El tamaño también es bueno. La verdad a mi me ha encantado. Gracias por la pulserita de regalo muy fina y elegante, al igual que el conjunto
Очень красивое изделие)) спасибо продавцу быстро отправил и положил ещё подарочки очень приятно)))) рекомендую)
super
lindo
Все как в описании . Очень понравилось . Спасибо продавцу за подарочки ( браслет и невидимочки) .
Пришли обычно, в течении месяца, упакованы в конверт и пупырку. Блестят отлично, камни все на месте в подарок браслетики, единственный минус крепление на сережке разогнулось крепление и часть отвалилась, но это легко исправимо, так что все отлично))
Nice
Отличное качество , в подарок браслет
Produto chegou em 31 dias em Salvador-BA, em perfeitas condições e bem embalado, o produto é muito bonito, pesado é exatamente igual a foto, valeu muito a pena e super recomendo.
очень красивое спасибо
super . thank you so much for the gift
Товаром довольна. Упакован был хорошо, доставлен в течение 3 недель до Челябинска.
bon matérielle mais a tarder pour arriver
Quality is good. Nicely packed . And thank u for the gift . Recommended.
사진 그대로에요. 웨딩촬영때 쓰러고 샀는데 배송은 나름 빨랐고. 실제로 보면 확실히 싼티는 나지만 사진용으론 이쁠듯.
Excellent product, however not well packed as it should be!
nice jewelry... but the tiara doesnt have like long thin extensions that you an stick in your hair. it's too short. but it's nice. plus it came with a gift. an extra bracelet
Reçu merci
Спасибо заказ пришёл.. Отдельно спасибо за подарок